Job Title: Community Manager
Location/Type: EMEA – Remote (Own place of residence)
Level/Salary Range: Dependent on experience
Position Type: Part-time / 25 hours per week
Reports to: Head of Client Services
Commencement: ASAP
Vacancy Status: Accepting Applicants

Requirements: Please do not apply if you do not possess gaming or tech industry specific experience. Applications that do not include gaming or tech industry experience will not be considered for this role

About Heaven Media

Established in 2006 Heaven Media are the leading marketing agency within the gaming and esports industry. Our team consists of experienced and talented individuals with a passion for gaming and an obsession for customer satisfaction. We take pride in the high-quality services we provide to our clients across our core services which include public relations, influencer marketing, social media, content creation, videography, esports sponsorships, events and advertising.

The Role:

As part of our continued growth we are looking for a part-time Community Manager to join our Client Services team. The ideal candidate will be an enthusiastic people person who is passionate about gaming and engaging with others. You will have a demonstrable understanding of what makes content engaging and sharable within the gaming community.

Main Responsibilities:

• Generate and host original content for our customers channels including (but not limited to) Twitch, Discord, Twitter, Facebook, TikTok, YouTube and Reddit.
• Planning and scheduling initiatives to drive engagement within the relevant communities.
• Positively engage across all channels as a brand representative of our customers.
• Organise and participate in events and groups to build communities and grow awareness.
• Build relationships with players and industry professionals.
• Ensure quality, content, branding and targeting the right audience are delivered to the highest standard.
• Working closely with the Social Media Manager in carrying out marketing projects.
• Collaborate with other members of the client services team and other departments to maximise opportunities, deliver service excellence, and ensure consistency and communication across the group.
• Identify new opportunities and conduct competitor research to help grow our position in the market.
• Measure and report performance against customer expectations/KPI’

Essential Skills & Experience Required:

• 2-3 years of experience in a similar role with emphasis on live streaming and written content creation.
• 1-2 years previous experience in the gaming/esports industry and a passion for video games and gaming tech.
• Strong interpersonal skills, with demonstrable verbal and written communications.
• Demonstrable initiative, creativity, energy and enthusiasm in delivering high impact marketing campaigns.
• Willing and able to travel to industry events for the purposes of creating engaging and relevant content for our audiences (when/where it is COVID-safe to do so).
• Collaborative approach – you are a team player and always ready to help others.

Desirable Skills & Experience Required:

• Multilingual (European language) both verbal and written an advantage.
• Knowledge of streaming software (OBS) and hardware.
• Knowledge of Heaven Media (our service offering) and our customers

Why Heaven Media – benefits:

• Birthday day off
• Sick pay
• Ride-To-Work scheme
• Casual Dress
• Work from home
• Social events
• Flexible working hours
• Long service award
• Buy additional annual leave
• Employee referral programme
• Performance recognition and rewards
• Workplace pension

To Apply:

Send CV and covering letter to careers@heavenmedia.com. Inquiries should only be made via this method. Inquiries made outside of this method will not be moved forward. Recruitment agencies need not apply.

Job Title: Social Media Manager
Location/Type: EMEA – Remote (Own place of residence)
Level/Salary Range: Dependent on experience
Position Type: Full-time / Permanent
Reports to: Head of Client Services
Commencement: ASAP
Vacancy Status: Accepting Applicants

About Heaven Media

Established in 2006 Heaven Media are the leading marketing agency within the gaming and esports industry. Our team consists of experienced and talented individuals with a passion for gaming and an obsession for customer satisfaction. We take pride in the high-quality services we provide to our clients across our core services which include public relations, influencer marketing, social media, content creation, videography, esports sponsorships, events and advertising.

The Role:

We are currently seeking a Social Media Manager to join our Client Services Team. This role is best suited to a highly organised self-starter with previous experience in social media management, reporting, and content creation. The suitable candidate must be advanced with the entire MS Office Suite (Excel, PowerPoint, Word), and comfortable with numerous social media platforms. This role will include a variety of tactical marketing delivery tasks, as well as some administration and translation tasks.

Professionally, you will report to the Head of Client Services and sit within the Client Services Team. You will have responsibility for supporting the Head of Client Services as needed, as well as liaising with the wider team to collaborate on artwork briefings, content planning, content creation, scheduling, reporting, and any other tasks as appropriate.

Main Responsibilities:

• Supporting the Head of Client Services in daily tasks, which includes, but is not limited to, compiling regional social media analytical learnings in a digestible format, assisting in group content creation, and performing community management tasks.
• Assisting with the maintenance of the marketing plans and social media schedules for several clients (major gaming brands).
• Assisting with the management of several social media channels.
• Replying to user questions on behalf of clients where relevant in English.
• Driving engagement on social channels through comments, polls, etc.
• Analysing and suggesting new types of content that would better fit our clients.
• Working with external community teams. Liaising with client teams to provide best practice guidelines on community management.
• Client relationship management through regular meetings and emails.
• Monitoring social media campaigns, such as product launches and competitions, to boost reach, followers, and engagement on client’s social channels.
• Updating, contributing, and reviewing weekly and monthly content planners for several clients.
• Collaborating with the Content, Events, Influencers, Sponsorships, Loaner Pool, and Channel Marketing teams and all other internal areas of the business as needed.
• Administrative tasks as needed.

Essential Skills & Experience Required:

• Fluent in English both written & verbal.
• 1-2 years Marketing and Social Media Marketing experience for B2C technology/gaming brands.
• In-depth knowledge of social media platforms, such as Facebook, Instagram, YouTube, Twitter, LinkedIn, etc.
• You know how to handle platforms natively or through management tools, and have some experience with reporting.
• You know how to share and present to a broader audience.
• You are a team player and always ready to help others.
• You are creative and have a drive for action.
• Reliable and independent approach to work.
• High quality standards and customer focus.
• Ability to work autonomously, under pressure, and meet deadlines.

Desirable Skills & Experience Required:

• Experience and interest in PC Hardware, gaming, and esports.
• Possess a keen interest in analytical-based reporting and reasoning.
• Bi-lingual is a plus.
• Remote working experience a plus.

Other Requirements:

• Personal resilience.
• Drive and self-motivation.
• Collaborative
• Proactive
• Diplomatic

To Apply:

Send CV and covering letter to careers@heavenmedia.com. Inquiries should only be made via this method. Inquiries made outside of this method will not be moved forward. Recruitment agencies need not apply.

Job Title: Creative Strategist
Location/Type: EMEA – Remote (Own place of residence)
Level/Salary Range: Dependent on experience
Position Type: Full-time /  Permanent
Reports to: Business Director
Commencement: ASAP
Vacancy Status: Accepting Applicants

Requirements: Please do not apply if you do not possess gaming or tech industry specific experience. Applications that do not include gaming or tech industry experience will not be considered for this role  

About Heaven Media

Established in 2006 Heaven Media are the leading marketing agency within the gaming and esports industry. Our team consists of experienced and talented individuals with a passion for gaming and an obsession for customer satisfaction. We take pride in the high-quality services we provide to our clients across our core services which include public relations, influencer marketing, social media, content creation, videography, esports sponsorships, events and advertising.

The Role:

Heaven Media requires a highly motivated, creative thinker with demonstrable experience in developing major creative projects from conception through to fulfilment. You’re a strong conceptual thinker, with loads of experience translating client briefs into proposals, and then transitioning them into production within an agency.

You’ll deliver highly creative work, backed up with strong strategic thinking, and present it clearly and convincingly to multiple stakeholders both internally and to clients. Working closely with the cross-agency teams, you’ll be expected to develop creative campaigns which appeal to our clients’ audiences and are engaging and meet brand guidelines. You’ll coordinate with other members of the team on these projects, helping them to develop their creativity, presentation and communication styles and ensuring that high creative standards are maintained.

Main Responsibilities:

• Developing best-in-class ideas for our clients and seamlessly bring them to life by working with internal departments.
• Lead the development of exciting creative campaigns and visualize these through striking, convincing PowerPoint presentations.
• Assessing, dissecting and understanding new client briefs and then have ability to bring these to life in PowerPoint format
• Providing thorough research for the ideation process. You not only have great ideas, but you also understand how to apply these to our clients’ needs. You then bring these to life and are able to articulate this in PowerPoint or Word.
• Presenting key client pitches in collaboration with the Business Development Team.
• Play a fundamental role in managing each creative project from conception through to completion to ensure vision and goals are achieved.
• Directing internal departments to ensure their work meets the creative objectives.
• Collaborate with the Head of Client Services to understand areas of expertise, current schedules,  and budgets/resources.
• Mentor and motivate the client facing teams to be more creative thinkers and doers. Leading creative sessions and meetings with the client facing teams.
• Attend key industry events and complete necessary competitor research to identify key trends and develop creative ideas, as soon as it is Covid-safe to do so.
• Prepare campaign summaries which detail successes and learnings which can be built upon for future creative campaigns.

Essential Skills & Experience Required:

• An energetic, creative and entrepreneurial character with at least 4 years’ experience working within a fast-paced creative, marketing agency environment.
• Experience in aspects of marketing disciplines including (but not limited to) influencers, social media, content creation, events and advertising.
• Extremely strong Microsoft PowerPoint skillset. You would consider an expert in PowerPoint creation, and have demonstrable experience of best-in-class presentations and results.
• Awareness of opportunities and developments in the gaming and tech industry and the ability to share knowledge accordingly.
• A strategic problem solver who can conjure up exciting ideas on the spot.
• Excellent commercial acumen with a focus on growing the business and profitability.
• Confident directing creative projects and taking ideas all the way through to post-production and launch.
• Ability to communicate at all levels and articulate creative ideas in a way which inspires and motivates others and gets clients to buy our services.

• High quality standards and customer focus.
• Ability to work autonomously, under pressure, and meet deadlines.
• Fluent in English both written & verbal. Fluency in an additional language is a massive plus.

Desirable Skills & Experience Required:

• A bachelor’s degree, or similar professional qualification
• Agency and/or in-house marketing background. You should be able to demonstrate that you’ve performed this role in similar positions in the past.
• An existing understanding of new and innovative ways of engaging with consumers within the gaming and esports industry.
• Experience of creating and presenting proposals to PC hardware manufacturers, gaming and esports companies.

Other Requirements:

• Adventurous and pioneering.
• Challenge the norm and seek the bigger picture.
• Ability to inspire and motivate others to deliver.
• Confident, great communicator and collaborative.
• Attention to detail.

To Apply:

Send CV and covering letter to careers@heavenmedia.com. Inquiries should only be made via this method. Inquiries made outside of this method will not be moved forward. Recruitment agencies need not apply.

Job Title: Account Manager
Location/Type Remote / Permanent
Level/Salary Range: Experience-based
Position Type: Full Time (37.5 hours Mon-Fri)
Reports to: Head of Account Management
Commencement: ASAP
Vacancy Status: Accepting Applicants

Requirements: Please do not apply if you do not possess similar agency and/or in-house marketing experience within the gaming and esports industry.  

About Heaven Media

Established in 2006 Heaven Media are the leading marketing agency within the gaming and esports industry. Our team consists of experienced and talented individuals with a passion for gaming and an obsession for customer satisfaction. We take pride in the high-quality services we provide to our clients across our core services which include public relations, influencer marketing, social media, content creation, videography, esports sponsorships, events and advertising.

The Role:

This is a unique opportunity to work with a rising marketing agency with a niche focus on gaming. The job will require adaptability, a keen focus on the Gaming industry and a deep knowledge of the PC Technology and Gaming markets, including esports. The candidate will be expected to manage key accounts in line with industry best practice.

Main Responsibilities:

• Operating as main point of contact for assigned clients, which will include collaboration between the client and Heaven Media’s internal Client service teams.
• Developing and maintaining long-term relationships with clients, with the aim to sustainability grown house accounts through cross-selling or up-selling of Heaven Media Client Services.
• Developing, executing, and evaluating Gaming marketing strategies for clients.
• Ensuring the client receives all services with best-in-class delivery in a timely fashion.
• Presenting regular reports to clients in an aesthetically pleasing, brand compliant, digestible format in PowerPoint (graphs), once given the raw data.
• Representing Heaven Media in a professional, energetic and knowledge way to help build brand awareness for the company.
• Supporting the Business Development team to acquire new clients.

Essential Skills & Experience Required:

• 3-5 years’ experience as Campaign/Account Manager within the gaming industry.
• Experience developing and coordinating marketing plans, projects, and programs.
• Excellent communication skills – both verbal and written.
• Excellent command of English, with a second language skill set desirable.
• Extensive and up-to-date knowledge of European and US gaming, lifestyle, business and daily media with a good network of contacts.
• Creative, target-oriented and reliable.
• Analytical skills and comprehension for the evaluation of best practices.
• Understanding of Social media platforms, such as Facebook, Instagram, Twitter, LinkedIn etc and third-party management software.
• Articulate and confident when dealing with senior stakeholders and clients and can build effective relationships at all levels.
• Team player with a natural talent of achieving common goals for Heaven Media and clients.
• Highly creative and can challenge the status quo whilst acting strategically and tactically.
• Ability to work autonomously, under pressure and meet deadlines.
• Be commercially aware and always get the best value for money for the business.
• Project management with ability to multitask, delegate and work on multiple projects simultaneously.
• Can prioritise against business and client objectives with ease.

Other Requirements:

• Personal resilience.
• Drive and self-motivation.
• Collaborative.
• Proactive.
• Diplomatic.

To Apply:

Send your CV and covering letter to careers@heavenmedia.com