All Careers


Head of Content

Reporting directly to the Global Services Director, the Head of Content is a focal operational point of the Global Services Department, able to guide, lead, and set an example to the team in effective marketing strategy and implementation to the benefit our clients and our business.

The Role

Role Overview

Job Title

Head of Content



Level/Salary Range

£50,000 (dependent on experience)

Position Type

Full Time (37.5 hours Mon-Fri)

Reports to

Global Services Director



Vacancy Status

Accepting Applicants

Heaven Media is a marketing agency which delivers campaigns globally. We operate solely within the gaming and esports industry with specialist knowledge and experience within this market. Our core services are events, sponsorships, influencers, social media and content creation, creative services (video production and photography), advertising, computer equipment hire and public relations.

You will lead a team to effectively carry out assigned content & production duties on client accounts. The main indicator of your success in this position will be the effective management of the team, as well as developing the internal content & production team workflows, processes and systems to continually improve the team’s effectiveness and efficiency.


Main Responsibilities:

Manage internal content & production teams, including social media, videography, photography, graphic design, web design, paid advertising, asset creation, copy writing and reporting

Supervise and manage all aspects of social media planning for our clients

Supervise and manage all aspects of paid advertising, including training team members to manage aspects of social advertising where needed

Supervise and manage all aspects of videography, photography, video rendering, and other media production projects for client projects

Manage the Content Team, consisting of two Team Leads and an additional four team members, and act as their main operational and HR POC

Conduct annual performance appraisals for team, and in turn ensure any direct reports understand how to conduct performance appraisals for any of their team members

Evaluate current Content & Production Team processes. Create process benchmarks and implement improvements to these team processes necessary

Liaising with clients for project development, as well as weekly strategy consultation

Coordinate with Account Management, Business Development, and Creative Strategy Teams for new business requests and active campaign project planning

Quality control of all deliverables performed by Content & Production teams

Overseeing client reporting and regularly assessing KPIs and presentation of reports

Unifying reporting across all Client Service teams to ensure that the Business Unit has consistent presentation and messaging

Manage and approve contractor invoices and billing

Verify and approve supplier purchase orders in coordination with Project Planner

Supervise and manage all aspects of business development ideation and creation in coordination with the Account Management Team and Project Planner

Supervise, coordinate, and/or manage all social media and content competitions, including creation and localisation of any necessary Terms and Conditions

Other Requirements:

Must be able to travel internationally and hold a current passport

Ability to work autonomously, under pressure, and meet deadlines

Proactive and positive attitude

Ability to multitask and prioritise

Collaborative work spirit

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